1. Operator and property
The accommodation provider is SUNDRAPE, spol. s r.o., company ID 44851936, registered office Elišky Krásnohorské 134/9, Josefov, 110 00 Praha 1, entered in the Czech Commercial Register maintained by the Municipal Court in Prague, section C, file 6103. Accommodation is provided at Apartmán u Dolní Moravy, Prostřední Lipka 44, 561 69 Prostřední Lipka. Contact for bookings, complaints and withdrawals: rezervace@udolnimoravy.cz.
2. Enquiry and formation of a booking
Submitting the form is a non-binding enquiry. The automated email only confirms receipt. A contract and binding booking arise only when the operator sends a separate written confirmation stating the dates, number of guests, total price and payment terms.
3. Price and payment
The total shown before submission and in the confirmation is decisive. It includes accommodation, normal energy use, bed linen and towels. A cleaning or local accommodation fee applies only if expressly stated. The full price is due within 24 hours after confirmation unless the confirmation states otherwise. Failure to pay on time may result in cancellation and release of the dates.
4. Gift vouchers and discount codes
The voucher value and payment method are shown before ordering. A voucher is activated after payment and the PDF is normally sent within 2 working days. Enter the code in the booking form. It may be used once, cannot be exchanged for cash and the stay remains subject to availability. A consumer may withdraw from a distance contract for an unused voucher within 14 days; this right no longer applies after full or partial redemption.
5. Cancellation by the guest
A binding booking must be cancelled by email; delivery time is decisive. Fees are: 30 or more days before arrival – no fee; 14–29 days – 50% of the total price; 13 or fewer days or no-show – 100%. If the dates are resold, the operator may reduce the fee proportionately.
6. Accommodation on specific dates
There is no statutory 14-day right to withdraw without reason from accommodation provided on specific dates. A booking may be cancelled under section 5.
7. Arrival, departure and house rules
Check-in is from 14:00 and check-out by 10:00 unless agreed otherwise. Maximum occupancy is 7 guests and only registered guests may use the apartment. Guests must observe safety instructions, quiet hours and the no-smoking rule, and report defects or damage immediately.
8. Operator duties and exceptional circumstances
The operator will provide an apartment fit for accommodation with the agreed facilities. If serious operational reasons prevent the stay, the operator will offer a suitable alternative or refund payments for the service not provided.
9. Defects, complaints and ADR
Report defects without undue delay, ideally during the stay. Complaints may be sent to rezervace@udolnimoravy.cz or the registered office and will be handled without undue delay, no later than 30 days unless a longer period is agreed. Czech Trade Inspection (Česká obchodní inspekce) handles alternative consumer dispute resolution: coi.gov.cz/informace-o-adr/.
10. Personal data and governing law
Booking data is processed to conclude and perform the contract, meet legal duties and protect legitimate claims. Details are in the privacy policy. Czech law applies; each booking is governed by the version accepted when the form was submitted.